ECST ITCs ARE HERE TO HELP YOU.
For help with Online pedagogy, techniques, Canvas, etc. Please look for emails from Jane Dong which will list ongoing online teaching tips and techniques.
Important Please Read:
We ask that you or your students not show up at your ITC's office or call them unless it is an I.T. emergency that requires immediate attention such as you are in the middle of lecturing in class and the instructor computer or projector is not working and you are unable to conduct your class without it.
You can obtain IT support in two ways, based on the nature of your request and the problems you encountered:
- For non-urgent IT inquiries, including questions about how to use software or hardware, please email firstname.lastname@example.org; Email inquiries will be checked and replied in a daily basis except for weekends and holidays. Some of the email inquiries may require conversation for ITC to better understand the questions, in these cases, you will be invited to join the ECST ITC Zoom session so interactive help can be provided.
- For other non-urgent IT requests, including software installation, software/hardware troubleshooting, equipment purchase, or project of larger scope, please submit an ECST IT support ticket below.
In order to route your support ticket to the correct location for the fastest resolution, it is important that you submit a ticket to the correct location. Please review the information provided below for where to submit your I.T. support ticket.
ITS I.T. Support Ticket
For ITS related I.T. support issues such as the following please click on Submit an ITS I.T. Support Ticket below:
Issues with account locked out (GET/MyCSULA), forgot password (GET/MyCSULA), Moodle, Wifi connectivity (no signal/low signal/getting disconnected), guest accounts, email issues (not receiving emails, email bounce backs, questions about possible phishing emails), VPN, phone or voicemail, MyTools, Drupal (campus web platform), Projector problems in ITS baseline classrooms. If you are not able to login to ServiceNow to create a ticket you can call the ITS Helpdesk at 323-343-6170.
ECST I.T. Support Ticket
For all other I.T. support issues such as engineering software license errors, obtaining hardware/software quotes, office computer, baseline laptop, research lab, computer lab, projector problems in ECST owned classrooms, Microsoft Office, printing, support needed for a special event (please submit at least 48 hours prior), hardware installation, software installation, computer science class servers (cs1, oscar, csproject), I.T. consultation requests, and ECST senior design.
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