Our customers (such as students, potential students, parents and guardians, faculty, administrators, colleagues, co-workers and
the community) are valued as people, and shown courteous and concerned attention to their unique needs.
As a user-centered
organization, we ensure that our customers find value in the
services and knowledge resources we provide by focusing our
attention on their research needs.
Our service-providers (staff, faculty, administrators, and student assistants) are knowledgeable about
Library services and understand how their participation impacts our ability to provide excellent services and knowledge resources.
We work as a team to provide our customers with responses to their requests in a timely and efficient manner.
We work with our co-workers, other campus units, and community partners to continuously improve resources,
processes, and services.