28K or better Internet connection. It could take 15
seconds for a response depending on your setup.
Microsoft Internet Explorer browser is preferred.
You may also use Netscape 6.01 or below.
Netscape 7.0 and above will not
Enable "session cookies" in your browser.
Don't Disconnect Accidentally
Do not use your browser toolbar to navigate or
change the address bar or you will disconnect from
your session. During your session only browse within
the AskNow frame.
It Just Won't Work!
Mozilla, AOL browsers and
WebTV are not supported. MAC users
- we can send you web pages but not actually escort
you through them. Firewalls
- these may have to be disabled to successfully chat
with a librarian.
here to learn how to configure your firewall to
allow communication with a librarian.
When All Else Fails
Don't bookmark or print during the session. You will
receive all session information in a transcript
after you exit if you provided a email address.
If you must open a second browser window during the
session use the "Start" menu or "taskbar" shortcut.
DO NOT use Ctrl "N" or File "new" or your session