Library Events

Library Computer Login FAQ's

Q:  Why is an Network/E-mail login (authentication) now required on all campus computers?
A:  This has been done to ensure the campus network is secure, and that those using it are following  acceptable use guidelines.  In the event of any security breach, the University will be able to associate users to specific computers, times and dates.

Q:  Is there a time limit on how long I can use the computers in the library?
A:  To ensure computers are available for everyone who needs to use one, the PCs you log into with your network account have a time limit of one hour.  If computers are available, patrons may log-in again for additional sessions.

Q:  What accounts can I use to log onto library computers?
A:  You can use your staff, faculty or student Network/E-mail account or your Library Guest Account.

Q:  Where/when can I get a campus computer account if I don't have one?
A: 
You obtain an account at the ITS Help Desk, located in the lobby of Library Palmer Wing (Library South).  For ITS Help Desk hours: CLICK HERE

Q:  When am I eligible to pick up my Network/E-mail account?
A:  As soon as you are eligible to enroll at CSULA as a student. We encourage everyone to pick up their student network account as soon as possible.

Q:  What will I need to bring with me to obtain my account?
A:  You will need your Golden Eagle One Card (or valid state photo ID) along with a copy of your current class schedule (to show that you are enrolled).

Q:  When will I need to use my Network/E-mail account?
A: 
Network/E-mail accounts are needed for the following services:
• To use ANY computer on campus,
• Accessing your CSULA e-mail (MyMail)
• Accessing the CSULA Wireless Network “Hot Spots” available on campus
• Accessing Library Databases from home (CSULA students and faculty only)
•
To attend hands-on training on computer applications (e.g., Microsoft Office and Adobe Creative Suite) provided by the ITS Training Program.

Q:  Who may get an Network/E-mail account and where do I get one?

A: 
Depending on your affiliation with CSULA, you may qualify for one of the following types of Network/E-mail account:

Student/Faculty Network/E-mail

ongoing while enrolled or employed by CSULA, includes wireless and off campus access for faculty and students

Library Guest Network/E-mail

valid up to 1 year, must have a library barcode prior to going to ITS HelpDesk, No wireless or off campus access

Library Temporary Network/E-mail

valid 1 day, No wireless or off campus access

User Category

Type of Account

Pick Up Location
 

CSULA Users

 

 

Undergraduate & Graduate students

Network/E-mail

ITS HelpDesk

Extended Learning students

Guest

ITS HelpDesk

ELP students

Guest

ITS HelpDesk

Full-time faculty

Network/E-mail

ITS HelpDesk

Part-time faculty

Network/E-mail

ITS HelpDesk

Staff

Network/E-mail

ITS HelpDesk

 

 

 

High School Students

 

 

Math and Science School students

TBD

 

LACHSA students

TBD

 

Local High School students with valid CSULA Library card

None

 

Local High School students without valid CSULA Library card.

None

 

 

 

 

Affiliated User

 

 

CSULA Friends of the Library

Guest

ITS HelpDesk

CSULA Alumni Association members

Guest

ITS HelpDesk

CSULA Alumni but not Association members

Temporary

Circ Desk

CSU students with student ID and proof of enrollment

Guest

ITS HelpDesk

Students of mutual use community colleges

Guest

ITS HelpDesk

 

 

 

Non-Affiliated User

 

 

Non-CSU faculty with valid ID

Temporary

Circ Desk

Community members with valid ID (over 18)

Temporary

Circ Desk

LA County Teachers with valid ID

Guest

ITS HelpDesk

Non-CSU college students with valid student ID

Temporary

Circ Desk

 

 

 

Q:  I do not belong to any of the affiliated groups so how do I get access?
A: 
By joining the CSULA "Friends of the Library" you become eligible for a Guest account. You must present proof of current “Friends of the Library” membership with your photo ID to obtain the account.  FOL guest accounts provide "in library" computer access only.

Q:  Can I use my Library Guest Account in the university Labs and other areas on campus?
A: 
No, this account will only allow you to log into computers in the library.

Q:  Will I have access to other CSULA network resources such as e-mail accounts, wireless and the Library databases via the proxy server with the Library Guest Account?
A: 
No, this account will only provide you access to log onto the Library computers and access to the internet on these computers.

Q:  IÂ’ve lost my account and password, what do I do?
A:
  Go to the ITS Help desk and ask for a re-set of your password.