RESPONSE: Thank you for taking the time to tell us the misleading information you received from the Reference Desk concerning eBooks.
The eBook trial is a CSU-wide project and communications about changes have
been less than perfect. In order to maximize access, the CSU eBook
Coordinating Team made the decision to offer our netLibrary users only the
"Browse" option. The "Download and Read Off-line" option was incorrectly
turned on for CSLA. This has now been corrected and our users are once
again restricted to "Browse Only."
With the "Browse Only" option turned on, each eBook "browser" will have
access to reading the eBook online for as long as that person is actively
reading it. If the user stops reading it for 15 minutes, the netLibrary
system assumes the user has stopped reading, and will take the eBook back
and make it available for the next user since only one user can have access
to any one title at a time. That next user could be a new reader or the same
reader who was browsing the book before.
If the Trial Project is successful, each campus can then decide whether to
participate or not. If CSLA participates in the future, it will decide which
of the three "reading" options are made available for our users. Currently,
we are in favor of having all three options available.
We do try very hard to support our students every way we can. There have
been many changes in the CSU eBook Trial Project since its beginning so it
has been difficult for all our Reference personnel to stay current. (BC/HY
- 6/04/01 )