photo of Dr. HawleyMichelle Hawley, Associate Vice President and Dean 

Dr. Hawley has served as Dean of Undergraduate Studies since 2015. Previously, Dr. Hawley served as Founding Director for the Honors College. She led strategic planning for this new college, designed to help diverse and outstanding students reach their full potential and become leaders in their fields. She integrated the Early Entrance Program and the President’s Scholars into a robust four-year College that emphasizes civic engagement, knowledge creation, and leadership. 

Dr. Hawley is a Professor of English. She earned a B.A. in English from Pomona College and a Ph.D. in English from the University of Chicago.  She has also served as faculty director of service learning and has published and presented research in Victorian literature and culture and children’s literature.

photo of Dr. GarciaMargaret Garcia, Associate Dean

Dr. Garcia has served as Associate Dean of Undergraduate Studies since 2015.  Prior to that, Dr. Garcia served as the School Psychology Program Coordinator in the Charter College of Education for over 20 years.  She has also served as Associate Chair for the Division of Special Education and Counseling.  Dr. Garcia has been active in the California and National Associations of School Psychologists and served as the President of the School Psychology Education Committee which is comprised of statewide School Psychology university trainers. 

Dr. Garcia earned a B.A. in Psychology at UCLA and a PhD. in Educational Psychology at UC Berkeley.  Her primary interests in teaching and research are in the areas of Assessment, Counseling, and School-Based Consultation.  

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Steve Krentzman, Catalog Webmaster/C.O. Degrees Database Editor

Mr. Krentzman is the University eCatalog/Mobile Webmaster and has worked in Undergraduate Studies for 15 years. He is responsible for maintaining and updating the University eCatalog and is also the editor of the Chancellor’s Office Degrees Database. During his time at Cal State LA - he has guided the University Catalog from an 800 page printed book to a fully interactive eCatalog/Mobile website.  Recently at the Digarc annual convention - he received two certifications for Acalog– the database software used in producing the eCatalog.

Outside of Cal State LA - Mr. Krentzman is a Board Certified Biofeedback Clinician - and a professional musician. He is a member of BMI and his music has sold worldwide to numerous broadcast/cable networks.     

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Cheryl Pugh, Articulation Officer

Ms. Cheryl Pugh is the University’s Articulation Officer and joined the Office of Undergraduate Studies in 2013.  She is responsible for maintaining and updating the articulation agreements with Cal State Los Angeles and the California Community Colleges throughout California in order to facilitate the transfer of students to Cal State Los Angeles.

Ms. Pugh is currently pursuing a Master of Library & Information Science at San Jose State University.  In March 2017, she was one of the recipients of the Cal State Los Angeles Distinguished Women Awards.



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Esther Tam, Administrative and Curriculum Analyst

Learning is a lifelong process. Esther is committed to student success.

She has lived and studied in Hong Kong, Indonesia, Taiwan and Canada. Having experienced the diversities in culture, she believes that education is the key to sustainable development. It can bring about a fundamental shift in how we think, act, and carry out our responsibilities toward one another and the planet.

Prior to joining the Cal State as an International Admission Evaluator in 2008, Esther worked in private institutions for many years and in various areas, including pre-admission advising, academic support services and international admissions.

Esther joined the Office of Undergraduate Studies in 2017. She coordinates the curriculum and program review process and performs operational analysis. In addition, she sponsors student organizations on the Cal State LA campus.