Cal State LA call center or Skylight is a cloud-based interface where agents can receive, place, transfer and manage calls. With a helpful web view of all calls, agents can keep track of call status, add call notes, view call scripts or available agents, as well as various types of daily analytics.
- Navigating Skylight
- Changing Devices
- Changing Work Modes
- Changing Your State
- Selecting Widgets
- Accepting and Navigating Inbound Phone Calls
- Logging Out
For more training, visit the Skylight Support Site.