Ask Now: Privacy Policy

     privacy policy

AskNow is committed to protecting and respecting your privacy.

AskNow will update this policy from time to time so please check back periodically. If at any point we decide to use personally identifiable information in a manner different from that stated at the time it was collected, we will prominently post such changes prior to implementing them.

This Privacy Statement answers the following questions:

What Information does AskNow gather About You?

When you decide to ask a librarian a question at AskNow's site, you may be asked to provide your name, e-mail address, ZIP code, and other information. While not all of this data is required for our services to function, we are better able to answer your questions if you volunteer complete and accurate information.

When you give us your e-mail address, a transcript of your session with the librarian will automatically be sent to your e-mail address at the conclusion of the session. This transcript is also sent to the library, so that we can improve our services and so that we can get back to you if we find additional information about your question. We will not use these email addresses for any other purpose. We also ask for your email when you fill out our satisfaction survey, to let us know if our service is useful to you. Although you don't have to fill this out, or give us your email address at that time, doing so will help improve our servce, and would give us the ability to contact you in case you have requested more information.

We also collect IP addresses to help us understand how our audience uses our site, so that we can make our site better and improve our users' overall experience when they visit AskNow. For these same reasons, if your browser is set up to accept them, we use a feature known as a "session cookie". Cookies contain bits of information that Web sites transfer to your computer's hard drive for record keeping purposes. We will assign your browser a cookie in order to maintain the session with the librarian. It is only temporary, and lasts only as long as your session with the librarian. It won't tell us who you are. Only you can do that.

top ^

How does AskNow Use Your Personal Information?

AskNow collects personal information to provide you, the user, with the best and most personalized Web experience possible and to provide our affiliated libraries with an efficient means to improve services to their clientele. In short, by knowing a little about you, AskNow can deliver more relevant content to you while at our Web site.

top ^

IP Addresses and Cookies

AskNow collects IP addresses for the purposes of system administration and sometimes for authentication (depending on your library's policies).

Session Cookies are used on AskNow to maintain your connection to us.

Most browsers are set up to accept cookies, but you can configure your browser to refuse cookies or to notify you when you've received one. If you reject cookies, you will not be able to use our site. When you accept our cookies, we can't use them to find out who you are or any other personal information about you.

top ^

Will AskNow Disclose Any of Your Personal Information?

AskNow will disclose your personal information only to the extent necessary to fulfill your request for information. For example, we may need to refer your question to a librarian in our network, who will have access to your information in order to get back to you with an answer to your question. We do not give, rent, lend, or sell individual information to any advertisers.

We may disclose aggregate information (for example, 5 million of our library users clicked on our site last month) in order to describe our services to our library partners and other third parties, and for other lawful purposes.

We employ contractors to help with our operations. Some or all of these contractors may access the databases of user information. These contractors are subject to confidentiality agreements that restrict their use and disclosure of all information they obtain through their relationship with AskNow. Except as described in this Privacy Statement, or to comply with applicable laws or valid legal process, or to protect the rights or property of AskNow, we will not disclose any personal identifiable information about our users.

top ^

What Kind of Security Measures Do We Take to Protect Your Information from Accidental Loss or Disclosure?

AskNow is committed to protecting your personal information. All information that you provide to us is stored on our secure servers. If you are using a computer that others have access to such as one in a computer lab, Internet café or public library, always remember to log out and close your browser window when leaving our site.

top ^

How Can You Deactivate Your Account or Edit the Information We Have About You?

If you want us to delete any information in our databases which links you to your previously asked questions, you should contact AskNow's site coordinator at We do not otherwise keep user profiles.

top ^

Changes to this Privacy Statement

AskNow may make changes to this Privacy Statement at any time. This site will be updated with the latest version of the Privacy Statement.

top ^

What Else Should You Know About Your Privacy?

While we do our best to protect your personal information, AskNow cannot ensure or warrant the security of any information you transmit to us, and you do so at your own risk.

What does all this mean? Just as in the investing world, you must protect yourself. Please be careful and responsible whenever you're online.

Our librarians will routinely send you to other sites on the Internet. If you follow these links from our site to theirs, you should be aware that these other sites have their privacy and data collection practices. AskNow has no responsibility or liability for these independent policies. For more information regarding a site and its privacy policies, check that site.

top ^

AskNow Home


©2003, AskNow. All rights reserved.
Privacy Policy

For Librarians

A project of the Metropolitan Cooperative Library System, supported by Federal LSTA funding, administered by the CA State Library.